COVID-19 In-store guide

Safety Measures in Store

scotts family,

We want to start by thanking you. By staying home, together, we have made a difference.

From the 15th of June, in line with government guidance, we will be reopening selected stores and we can’t wait to see you all again.

As we and the world look to see what the new ‘normal’ looks like, we want to stress that the welfare of our employees and customers is always our main priority. We want to ensure our stores and the rest of the UK, remain a safe place, and so we ask that you continue to follow all social distancing guidance given by the government.

Team scotts

Here’s what you can expect

We’re still bringing you all your favourite brands, but shopping in store will be changing

Two Metres Apart

To ensure your safety shoppers will need to maintain a 2 metre social distance using markers implemented

Hygiene Check-in

We’ve stepped up our cleaning and disinfecting regimes to give you a safer shopping experience

Contactless Payments

You can pay via contactless for anything up to £45

E-Receipts

We’ll be replacing standard receipts with e-receipts, which will be emailed directly to you

Fitting Room Closure

Fitting rooms will be unavailable during this time. We encourage all customers to try products at home and use one of our returns options should you be unsatisfied

Capacity Restrictions

Stores will have reduced customer capacity and queuing systems will be in operation

Mask Notice

We ask that you wear a mask in our stores. Don't have one? Please speak to a staff member

Further Help

Store Finder

Some of our store opening hours have changed. Before you head to store, use the store finder where you'll find your nearest store as well as opening hours.

Find Your Nearest Store

Shop From Home

If you can't travel to store, you can still shop online or via the app 24/7

Shop Now

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Thank you to all Front Line Workers

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