Need to return your order?

All orders can be returned within 28 days of purchase to one of our stores for free or through one of the methods below. You will just need to take your dispatch note and the goods you want to return, and the store team will be happy to assist you.



Drop off your parcel at one of your local 4500+ ParcelShops. Visit our Returns Portal for more details.

Collect +


Parcel drop points in over 4,500 local stores. Open until late, 7 days a week. Visit our Returns Portal where you can create a returns label for FREE. Receive proof of postage, online tracking and compensation cover up to £50.

FREE returns with DPD Pickup


Return to 2,500 DPD Pickup shops - open 7 days a week and extended opening hours.

  • Three simple steps to ensure your parcel is returned safely:
  • Complete your returns note and pop it into your parcel.
  • Print the label you have received by email and stick it on the parcel, removing or covering old labels.
  • Visit here to find your nearest Pickup shop and drop off your parcel, you'll be given a receipt soyou can track it.
  • If you share your mobile number with us, we'll text you when your parcel is returned - just add it in store when prompted.



No printing or label required. Just scan. Drop. Done.

  • InPost Lockers are in handy locations, like supermarkets (inc. Tesco, Morrisons and Lidl) and train stations. Find your local locker here.

How it works:

  • 1. Visit our returns portal to generate a QR code. Package up your items - No need to attach anything to the outside of your parcel.
  • 2. Scan the code on your phone at the locker.
  • 3. Put your parcel inside and shut the door.

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.



Return to over 600 Asda stores! Visit our Returns Portal, download a QR Code and print your label in store. Take your parcel to the Asda toyou signposted returns point or hand to a colleague at your most convenient Asda location.

Royal Mail


Print your own label and return the unwanted items to your nearest Royal Mail Post Office. Remember to get proof of postage. Visit our Returns Portal to print your returns label.

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