Need to return your order?

All orders can be returned within 28 days of purchase to one of our stores for free or through one of the methods below, you can also exchange your items in store within 28 days. You will just need to take your dispatch note and the goods you want to return, and the store team will be happy to assist you.

Collect +


Parcel drop points in over 4,500 local stores. Open until late, 7 days a week. Visit our Returns Portal where you can create a returns label for FREE. Receive proof of postage, online tracking and compensation cover up to £50.

NEW! Instant Returns With InPost Lockers


No printing required at home or when you drop off your return.

Just scan. Drop. Done.

You don’t even need a label!

  • No printing
  • No queues
  • Available 24/7
  • Self-service and contact-free

How it works:

  • Choose Instant Returns to create a QR code from our Returns Portal
  • Scan the code on your phone at your local locker
  • Put your parcel inside and shut the door.

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.

Maximum parcel size: 41cm x 38cm x 64cm.



Return to over 600 Asda stores! Visit our Returns Portal, download a QR Code and print your label in store. Take your parcel to the Asda toyou signposted returns point or hand to a colleague at your most convenient Asda location.

Royal Mail


Print your own label and return the unwanted items to your nearest Royal Mail Post Office. Remember to get proof of postage. Visit our Returns Portal to print your returns label.



Drop off your parcel at one of your local 4500+ ParcelShops. Visit our Returns Portal for more details.

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