Contact Us

Do you have a query about an order, return or delivery? Check out our FAQ's and Customer Service Pages. We think we've covered just about everything you need to know.

If you have a question about your order please call 0161 220 8200 and a customer service representative will help you with your query.

Drop us an email us at customercare@scottsmenswear.com We aim to respond to your email within 48 hours.

If you would like to contact our store Customer Service team for help, to make a stock inquiry or to talk about your experience in one of our stores, please email us at customercare@scottsmenswear.com We aim to respond to your email within 48 hours.

Should you wish to write to scotts you can do so at the below address;

Scotts
Hollinsbrook Way
Pilsworth, Bury
Gtr. Manchester
BL9 8RR

While we do hope that you are pleased with any purchase you have made, we appreciate that sometimes things just don’t go according to plan, and if you feel that we could have improved our service somewhere along the line, then please let us know.

Our Promise:

• You can access our customer care teams, 7 days a week using whatever method you prefer - email, Twitter, Facebook, or even letter.
• To be polite, professional and enthusiastic. Our staff will always offer a friendly greeting and identify themselves by first name.
• We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
• Confidentiality and respect for your privacy.

How you can help us:

• Provide us with all the information we need to help you.
• Let us know if you have any special needs.
• Be polite to our staff and show them the same respect they will show you.
• We welcome any and all feedback, and are always seeking to improve the way that we help you.

Aimed Turnarounds:

How to complain if something goes wrong:

STEP 1: CONTACT US

Always approach a manager - We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase

• The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or issue a full refund.
• The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
• If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.

• Email us at: onlinehelp@scottsmenswear.com
• By Post:
  Scotts Menswear Customer Care Department
  Hollinsbrook Way
  Pilsworth
  Bury
  BL9 8RR

STEP 2: ESCALATING YOUR COMPLAINT

If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team.

If you are dissatisfied with our handling of your complaint, you can click on this link to access the EU’s Online Dispute Resolution platform to have your complaint forwarded to an independent third party for review.

If your complaint has been escalated and you remain unsatisfied with our response, you may contact the Retail Ombudsman in order to seek an independent review of our handling of your complaint.

• Provide us with all the information we need to help you.
• Let us know if you have any special needs.
• Be polite to our staff and show them the same respect they will show you.
• We welcome any and all feedback, and are always seeking to improve the way that we help you.